nebjee Privacy Policy

This Privacy Policy ("Policy") describes how nebjee ("nebjee", "we", "us", "our") collects, processes, stores, shares, and protects personal information relating to users ("you", "Player", "User") of the nebjee platform at nebjee.app, including all associated services, games, betting markets, and account facilities.

nebjee is committed to protecting the privacy and personal data of every registered player. We process personal information only for the purposes described in this Policy and only to the extent necessary to deliver our Services, comply with applicable legal obligations, and maintain the security and integrity of the nebjee platform. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

By regist ering an account or using any part of the nebjee platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should cease using the platform and contact [email protected] to request account closure.

When you register an account, make a deposit, place a bet, or contact our support team, you may provide the following categories of personal information:

• Identity data: Full legal name, date of birth, nationality, and gender.
• Contact data: Email address, mobile phone number, and residential address (including city, district, and postcode within Bangladesh).
• Identity verification documents: Copies of a National Identity Card (NID), passport, or birth certificate submitted during KYC verification.
• Financial data: bKash, Nagad, Rocket, or Upay account numbers; bank account details; transaction history on the nebjee platform.
• Account credentials: Username and encrypted password hash (we never store your plain-text password).
• Support communications: The content of any messages, complaints, or enquiries you send to our support team.

When you access and use the nebjee platform, certain technical data is collected automatically by our systems:

• Device and browser data: Device type, operating system version, browser type and version, screen resolution, and language settings.
• Network data: IP address, approximate geolocation derived from IP, internet service provider, and connection type.
• Usage data: Pages visited, games played, betting activity, session duration, click-stream data, and feature interactions within the platform.
• Cookie and tracking data: Session cookies, preference cookies, and analytics identifiers as described in Section 7 of this Policy.

nebjee may receive supplementary personal data about you from trusted third-party sources, including payment processors (bKash, Nagad, Rocket), identity verification services used to validate KYC documents, fraud prevention services, and game providers. This data is combined with the information we hold to improve account security, verify your identity, and comply with anti-money-laundering obligations.

nebjee processes your personal data on the following legal bases and for the following purposes:

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing another valid legal basis.

nebjee shares personal data with carefully selected third-party service providers who process data on our behalf under binding data processing agreements. These providers include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), game content suppliers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming), identity verification vendors, fraud prevention platforms, cloud hosting providers, and customer support software vendors. All service providers are contractually required to handle your data securely, to use it only for the specific purpose for which it was shared, and to comply with applicable data protection standards.

nebjee may disclose your personal data to competent law enforcement agencies, regulatory bodies, courts, or other government authorities where required to do so by applicable law, court order, or in connection with any legal proceedings. We will endeavour to notify you of such disclosures where we are legally permitted to do so.

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of nebjee's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide reasonable advance notice of any such transfer and of any material changes to the privacy terms that govern your data.

nebjee retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business need. The following general retention periods apply:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five years following account closure, in line with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC documents: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later.
• Support communications: Retained for two years from the date of the last communication in a support thread, unless the communication is related to an open dispute or legal matter.
• Marketing consent records: Retained until consent is withdrawn, plus an additional 12 months as evidence of the consent.
• Technical log data: Retained for up to 12 months from collection unless required for longer by a specific investigation or legal process.

Following the expiry of the applicable retention period, personal data is securely deleted, anonymised, or pseudonymised so that it can no longer be associated with any individual user.

nebjee uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, remember your preferences, maintain your login session, detect fraud, and analyse how players interact with our content. The following categories of cookies are in use:

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens and CSRF protection tokens. They cannot be disabled without impairing platform functionality.
• Functional cookies: Remember your language preference, display settings, and responsible gaming choices so you do not need to reconfigure them on each visit.
• Analytics cookies: Collect anonymised data about how pages and features are used, helping us improve the platform experience for all Bangladesh players. No personally identifiable information is transmitted via analytics cookies.
• Security cookies: Help detect and prevent fraudulent login attempts, duplicate accounts, and suspicious activity patterns.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the nebjee platform. nebjee does not use third-party advertising or retargeting cookies.

You have the following rights in relation to the personal data that nebjee holds about you. To exercise any of these rights, please contact [email protected] with your account username and a clear description of your request. We will respond within 30 days.

• Right of Access: Request a copy of the personal data we hold about you and information about how it is processed.
• Right to Rectification: Request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: Request deletion of your personal data where there is no longer a legal basis or legitimate reason to retain it. Note that we may be required by law to retain certain data even after an erasure request.
• Right to Restriction: Request that we restrict the processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to Portability: Request a structured, machine-readable copy of the personal data you have provided to us, for transmission to another service provider where technically feasible.
• Right to Object: Object to the processing of your personal data where it is based on our legitimate interests or for direct marketing purposes. Marketing opt-outs take effect immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

nebjee implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• TLS/SSL encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive data fields including payment account references and identity document copies.
• Role-based access controls ensuring that only authorised personnel with a genuine need can access personal data.
• Regular security assessments, penetration testing, and vulnerability scanning of platform infrastructure.
• Multi-factor authentication for all internal staff accounts with access to production systems.
• Automated anomaly detection systems that flag and block suspicious access patterns in real time.

Despite these measures, no internet-based system can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, nebjee will notify affected users promptly and take all reasonable steps to contain and remediate the breach.

The nebjee platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately suspend the relevant account, delete all associated personal data, and return any deposited funds in accordance with our procedures.

Parents and guardians who believe that a minor may have opened a nebjee account are encouraged to contact [email protected] immediately. For further information on protecting young people from gambling-related harm, please visit our Responsible Gaming page.

nebjee reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable law, or platform features. When we make material changes to this Policy, we will update the effective date at the top of the document and, where appropriate, notify registered users via their registered email address. Your continued use of the nebjee platform following the posting of a revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Policy periodically. The most current version of this Privacy Policy is always available at nebjee.app/privacy-policy.